Last updated: August 2026
At HostSys, we want you to feel confident when choosing our hosting services. Eligible new customers can request a refund within 30 days of their hosting service activation if their eligible hosting service does not meet their expectations.
30-Day Money-Back Guarantee
Eligible hosting services are covered by a 30-day money-back guarantee beginning on the date the eligible hosting service is activated.
If you are not satisfied with an eligible HostSys hosting service, you can contact HostSys Support within the first 30 days to request cancellation and a refund.
The guarantee applies to the initial hosting purchase and does not normally apply to subsequent renewal payments.
When Does the 30-Day Period Start?
The 30-day money-back guarantee begins on the date that your eligible hosting service is activated.
The refund request must be submitted to HostSys Support before the 30-day guarantee period expires.
If you are unsure of your service activation date or refund eligibility, please contact HostSys Support.
Which HostSys Services Are Covered?
The 30-day money-back guarantee applies to eligible hosting plans purchased directly from HostSys.
- Linux Web Hosting
- ASP.NET Hosting
- Managed WordPress Hosting
- Other hosting services where the 30-day guarantee is expressly advertised at the time of purchase
The applicable guarantee will be displayed on the relevant product or order page. If you are unsure whether a service is eligible, please contact HostSys Support before purchasing or requesting a refund.
What Does the Money-Back Guarantee Cover?
The guarantee covers the eligible hosting service included in your initial purchase, subject to the exclusions and conditions described in this policy.
The guarantee is designed to give new customers an opportunity to evaluate the HostSys hosting service without committing to a long-term hosting arrangement.
What Is Not Covered?
The money-back guarantee does not normally cover products, services or costs that are separate from the eligible hosting service.
- Domain name registration or renewal fees
- Domain transfer fees
- Third-party services or licences
- SSL certificates purchased separately
- Dedicated IP addresses or other separately purchased add-ons
- Setup or professional services purchased separately
- Renewal payments
- Services that are outside their stated refund period
Where a domain name or another non-refundable service forms part of an order, the associated non-refundable cost may be deducted from the refund.
How to Request a HostSys Refund
To request a refund under the 30-day money-back guarantee, contact HostSys Support before the 30-day guarantee period expires.
Please provide:
- Your HostSys account details
- The hosting service you wish to cancel
- Confirmation that you wish to use the 30-day money-back guarantee
HostSys may request additional information to verify the account and process the refund request.
Cancellation and Refund Process
When an eligible refund request is approved, the applicable hosting service will be cancelled as part of the refund process.
Customers should download or migrate any website files, databases, email or other data they wish to retain before the hosting service is cancelled.
Following cancellation, HostSys may remove the associated hosting data in accordance with its normal account deletion procedures.
How Long Do HostSys Refunds Take?
Approved refunds are normally processed within 3–5 business days after the refund has been authorised.
Refunds will normally be returned using the original payment method where possible.
Once HostSys has processed the refund, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider. Additional processing time may therefore apply after HostSys has issued the refund.
Hosting Renewals and Existing Customers
The 30-day money-back guarantee applies to the initial purchase of an eligible hosting service.
Renewal payments are not normally covered by the 30-day money-back guarantee.
If you no longer require a hosting service, you should cancel it before the next renewal date to avoid further charges.
Money-Back Guarantee and Backups
The 30-day money-back guarantee is separate from the HostSys Backup & Restore Policy.
HostSys provides backups to support the recovery of websites hosted with HostSys. However, customers remain responsible for maintaining independent copies of important website, application and business data where appropriate.
Before requesting cancellation and a refund, customers should ensure that they have downloaded or migrated any data they wish to keep.
Abuse of the Money-Back Guarantee
The money-back guarantee is intended to allow genuine customers to evaluate HostSys services.
HostSys reserves the right to refuse a refund where there is evidence of fraud, abuse, repeated misuse of the guarantee, or other activity intended to obtain hosting services without payment.
This provision does not affect any statutory consumer rights that cannot legally be excluded or restricted.
Changes to This Money-Back Guarantee Policy
HostSys may update this policy from time to time to reflect changes to its services, payment systems or legal requirements.
The version published on this page represents the current HostSys 30-day money-back guarantee policy.
Questions About Your Refund
If you have questions about eligibility for the 30-day money-back guarantee or would like to request a refund, please contact HostSys Support.
We recommend contacting support as soon as possible if you believe you are eligible for a refund, particularly if the 30-day guarantee period is approaching its expiry.